Community Support Work

Tailored, collaborative support for people with brain injury within their communities

Our community support workers collaborate with our members to help them live life the way they want to.

We work with each member to create a personal support plan that identifies needs, goals and any practical support they need to achieve them. 

"What Headway does is essential for Jesus and I... It’s like a light’s switched on."
John, partner of member Jesus

Community support workers work with the same members each week to provide a consistent and personal relationship.

Our community support workers are experienced and trained in working with brain injury and take great care to collaborate with a member’s community – family, friends, carers, case managers and others professionals – to provide support.

They can help to:

  • provide advocacy and attend appointments
  • develop and maintain a daily and weekly routine
  • take part in activities, interests and exercise
  • monitor health and maintain wellbeing
  • manage finances and paperwork
  • access other services and support
  • engage in education or training
  • find work – paid or voluntary
"My community support worker Anna is very good. She helps me to do what is outside my possibilities and supports me with daily tasks. She recently helped me to find volunteering opportunities."
CSWS member

93% of members agreed "Headway helps me feel accepted as I am."

85% of members agreed "Headway is helping me have more control in my life."

93% of members agreed "Headway helps me do something I'm good at."

Case Study

Find out more about the life-changing impact of our Community Support Work service through the story of John and his partner Jesus. 


How can I access this service ?

Partnering up with a community support worker starts by filling out a Referral Form and having an assessment with one of our team.

We accept self-referrals and referrals from caseworkers, other professionals, families and carers. If you are already a member of our Day Service, speak to your key worker to find out more. 

If you meet the referral criteria and have funding in place, we can begin the assessment process for this service.

If you wish to refer someone to any of the Headway East London services, please contact us or download a referral form below.

T: 020 7749 7790

Download Referral Form (PDF)
Download Referral Form (Word)

Please send completed forms to:

Headway East London
Timber Wharf
238-240 Kingsland Road
London E2 8AX

Ensure you enclose all supporting documentation.

Funding for Headway Services

Please note that Headway Services must be funded for a person to attend and or receive the service. See the Referral Form for service costs.

How does it work?

The service is available all year round, Monday to Friday (except for public holidays).

Building up from a minimum block of 4 hours in one day per week, we can arrange and review the amount of support you need. 

You will meet with your community support worker weekly, and we will make regular progress checks and an annual review to guarantee you are getting the most from the service.

We provide support to individuals in their own homes and communities, collaborating with family, friends, carers and others involved in their support.

More Info

Are you a professional interested in our service? Read our service specification.

Are you interesting in becoming a community support worker? Check our vacancy page

If you need more information, contact the Community Support Work Service Manager Fiona Aravindakshan at

For more feedback from our members, read our 2019 Community Support Service Feedback


This project is funded by Garfield Weston Foundation

If you would like any additional accessibility options that are not featured please contact