People adjusting to life with a brain injury face complex challenges, from the early stages of recovery to navigating the health and social care system. Our Casework Service brings together the advice, advocacy and support that survivors and their families or carers need.
This can include help with:
Working from our centre in Hackney, in someone’s home, in local hospitals, or in the community, we help individuals, families and carers access the information and support they are entitled to, at any stage after brain injury.
Our Casework Service is free for people within our catchment area – survivors, family members or carers. It starts with filling out a Referral Form and having an assessment with one of our caseworkers at Headway House. Based on what’s happening in someone’s life, the complexity of their issue and the kind of help they need, our caseworkers then secure the right information, support and funding.
If you wish to refer someone to any of the Headway East London services, please contact us or download a referral form below.
Please send completed forms to:
Headway East London
238-240 Kingsland Road
London E2 8AX
Please ensure you enclose all supporting documentation.
The main aim of our Casework Service is to ensure that survivor and families have access to the benefits and support they are entitled to. This means working directly with local authorities and statutory organisations, or signposting to relevant partners. There is no set timeframe for how long we will work with a survivor, family member or carer. We aim for the right help that will give someone more autonomy and control in managing their decisions and issues.
Support groups are a safe and confidential space for survivors, carers and family members to access peer support by sharing their experiences and learning from each other. We run two monthly groups in Hackney and Romford, each currently operating with a waiting list system which is currently closed to new enquiries due to demand.
Our peer support worker offers empathy and guidance to survivors and their families. Drawing on their own lived experience of brain injury, and working closely with our Caseworkers, they help identify some of the challenges people may face and share tips and strategies to overcome them. Huge thanks to Bolt Burdon Kemp for supporting this post.
Our Caseworkers are partnered with The Royal London Hospital to give specialist support to survivors and their families in the early stages following brain injury. Working with clinical staff, and offering bedside assistance, our team are on-hand to help navigate the immediate questions and practicalities which need addressing.