Casework Service

Help at the most vital stages of someone's brain injury journey

People adjusting to life with a brain injury face complex challenges, from the early stages of recovery to navigating the health and social care system. Our Casework Service brings together the advice, advocacy and support that survivors and their families or carers need.

Better Together at the Royal London Hospital

This can include help with:

  • the transition from hospital to home
  • managing everyday and additional costs
  • accessing benefits, housing and vocational opportunities
  • benefit appeals, grant applications and representation for statutory services
  • sharing experiences, friendship and support with other survivors and families
  • gaining strategies and tips from the experiences of peer support workers.

Working from our centre in Hackney, in someone’s home, in local hospitals, or in the community, we help individuals, families and carers access the information and support they are entitled to, at any stage after brain injury.

"I’m really glad to always find you near to us during this difficult time"
Family & support group member

Who is our Casework Service for?

Our Casework Service is free for people within our catchment area – survivors, family members or carers. It starts with filling out a Referral Form and having an assessment with one of our caseworkers at Headway House. Based on what’s happening in someone’s life, the complexity of their issue and the kind of help they need, our caseworkers then secure the right information, support and funding.

If you wish to refer someone to any of the Headway East London services, please contact us or download a referral form below.

T: 020 7749 7790

Download Referral Form (PDF)
Download Referral Form (Word)

Please send completed forms to:

Headway East London
Timber Wharf
238-240 Kingsland Road
London E2 8AX

Please ensure you enclose all supporting documentation.

What happens in our Casework Service?

The main aim of our Casework Service is to ensure that survivor and families have access to the benefits and support they are entitled to. This means working directly with local authorities and statutory organisations, or signposting to relevant partners.  There is no set timeframe for how long we will work with a survivor, family member or carer. We aim for the right help that will give someone more autonomy and control in managing their decisions and issues.

Being there for each other

Support groups

Being there for each other

Support groups are a safe and confidential space for survivors, carers and family members to access peer support by sharing their experiences and learning from each other. We run two monthly groups in Hackney (currently not accepting new members) and Romford (currently operating with a waiting list system). To refer someone or be referred to the Romford support group, fill out the Support Group Referral Form and send it to

Peer support work

Hands-on experience

Our peer support worker offers empathy and guidance to survivors and their families. Drawing on their own lived experience of brain injury, and working closely with our Caseworkers, they help identify some of the challenges people may face and share tips and strategies to overcome them. Huge thanks to Bolt Burdon Kemp for supporting this post.

Hands-on experience
Caseworkers and clinicians coming together

Better Together

Caseworkers and clinicians coming together

Our Caseworkers are partnered with The Royal London Hospital to give specialist support to survivors and their families in the early stages following brain injury. Working with clinical staff, and offering bedside assistance, our team are on-hand to help navigate the immediate questions and practicalities which need addressing. Download our leaflet here. 

What next?

Want to find out more? Email the team

Want to refer someone or be referred to our casework service? Download and fill out our Referral Form and sent it to and send it to

Want to refer someone of be referred to our support groups? Download and fill out the Support Group Referral Form and sent it to and send it to

If you would like any additional accessibility options that are not featured please contact