People adjusting to life with a brain injury face complex challenges, from the early stages of recovery to navigating the health and social care system. Funded by the National Lottery Community Fund, our Casework Service brings together the advice, advocacy and support that survivors and their families or carers need.
This can include help with:
Working from our centre in Hackney, in someone’s home, in local hospitals, and in the community, we help individuals, families and carers access the information and support they are entitled to, at any stage after brain injury.
Support groups are a safe and confidential space for survivors, carers and family members to access peer support by sharing their experiences and learning from each other.
We run two monthly support groups in Hackney and Romford (both are currently operating with a waiting list system).
We also run a Saturday Social once a month at our centre in Hackney, which is a safe space for survivors to enjoy a community atmosphere whilst sharing a meal together. During these sessions we also offer 1-1 casework slots for people to access if needed.
To refer someone or be referred to the support groups or Saturday Social, fill out the Casework Referral Form and tick which group you’d like to be added to the waiting list for.
Our three Peer Support Workers offer empathy and guidance to survivors and their families.
Drawing on their own lived experience of brain injury, and working closely with our Caseworkers, they help identify some of the challenges people may face and share tips and strategies to overcome them.
Huge thanks to Bolt Burdon Kemp and the National Lottery Community Fund for supporting these posts.
We are partnered with The Royal London Hospital and Queen’s Hospital in Romford to give specialist support to survivors and their families in the early stages following brain injury.
Working with clinical staff and offering bedside assistance, our team are on-hand to help navigate the immediate questions and practicalities which need addressing.
We are really proud of our partnership with Bolt Burdon Kemp to offer this support at bed-side in hospitals. Download our leaflets below.
Our Casework Service is free for people within our catchment area – survivors, family members or carers. It starts with filling out a Referral Form and having an assessment with one of our caseworkers.
Based on what’s happening in someone’s life, the complexity of each person’s needs, our caseworkers will determine the best route forward in order to gain access to the right care and support.
Download our Referral Form here:
Please send completed forms to:
Headway East London
Timber Wharf
238-240 Kingsland Road
London E2 8AX
Please ensure you enclose all supporting documentation.
If you have a question, you can contact us here:
The main aim of our Casework Service is to ensure that survivor and families have access to the benefits and support they are entitled to. This means working directly with local authorities and statutory organisations, or signposting to relevant partners.
We aim for the right help to be put in place that will give someone more autonomy and control in managing their decisions and lives.
Are you a professional interested in our service? Email the team casework@headwayeastlondon.org.
Are you interested in becoming a Caseworker? Check our vacancy page.
If you need more information, contact the Casework Service Manager Paul McKay at paul.mckay@headwayeastlondon.org.
This project is funded by the National Lottery Community Fund and Bolt Burdon Kemp solicitors.
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This website is kindly sponsored by Osbornes Law
If you would like any additional accessibility options that are not featured please contact info@headwayeastlondon.org
