Frequently asked questions


1) Do I have to pay to access Headway support services?

It is completely free to contact and be supported by the casework team and attend any Headway Eat London family Support groups. Find the full list of our support groups here. 

2) Do I need to book to attend the support groups?

No, you can simply arrive. If it is your first time attending the support group, please arrive 15 minutes before the start time
3) Can I just drop in to see you?

We do not operate a drop in service at Headway House in Hackney. Appointments can be made by calling our number or emailing.
4) What kind of things can the casework team support me with?

Our Caseworkers support people affected by brain injury with issues relating to housing, welfare benefits, health and social care services.
We will also endeavor to link you in with the most appropriate support services in your area.


1) How much does the therapy service cost? 

Day service members, as part of their membership have access to the therapy team and have a wide variety of therapeutic groups that they can access.However for individuals who are not day service members (including those that receive the support worker service) then this is a paid service. They can either do this privately, use their personal budget or can speak to their GP to see if funding can be sought via the CCG.
There is different costs depending on the therapy, therapist and we do have a sliding scale for psychotherapy. Price is on application. Contact for more information. 


1) I have found an event I want to take part in - how can you help me with my fundraising?

Great news! Once you have signed up to your event, give Rosy a call on 020 77497790 and we will send you a fundraising toolkit and sponsorship forms to help you get started. We will also provide information resources about Headway, help you to set up an online page and send you a Headway vest!

2) How do I send sponsorship money/donations to you? 

If you have an online page, such as Virgin Money Giving, donations made via your page will be automatically sent to Headway East London. If you have collected cash/cheques, firstly, count the cash and deposit it into your bank account. We advise you don’t send cash in the post. Instead, you can send the donations to us through our website with your card or send a cheque payable to Headway East London for the amount in the post to Timber Wharf, 238-240 Kingsland Road, London, E2 8AX

3) How does the money I raise make a difference?

Your support makes it possible for us to work with over 500 brain injury survivors and family members each year. With your help we can provide opportunities to BI survivors to take up valuable roles which improve their confidence and well being. Read stories about the impact of our work here. (link to HW people?)

4) Can I use the HEL logo on posters/materials to promote my event?

Yes. Please ensure you include the charity number (1083910) and send any materials to for approval.

5) What is Gift Aid and am I eligible?

Gift Aid is an income tax relief designed to benefit charities. If you’re a UK taxpayer, Gift Aid increases the value of your charity donations by 25% because the charity can reclaim the basic rate of tax on your gift at no extra cost to you. For a charity to claim Gift Aid on your donation you must first have paid UK Income or Capital Gains Tax that financial year. The tax you pay must be equivalent to the amount of Gift Aid the charity will reclaim on your donation that tax year.