Casework & Support Groups
Our team provides advice, advocacy, support and signposting for brain injury survivors and their family/ carers. From early intervention work, to community support groups and peer support work – each individual can access the information and services most suited to their needs. This can take place alongside other services offered at Headway East London, or as a stand-alone offering.
You can download a factsheet on our Casework Service here.
Advice & advocacy
We offer information, advice, advocacy, support and signposting to families and brain injury survivors in relation to housing issues, welfare benefits, health and social care services among others.
The effect of the current economic climate can sometimes lead to the loss of vital support systems. Our team are able to support Headway East London members, and those living within our catchment area, to secure their rights & represent their interests through direct advocacy and / or representation. We're incredibly proud of our results and currently hold a 100% success record at tribunal for our members. Headway East London also provides a monthly advice clinic to discuss these issues in more depth.
If you or someone you know has had a brain injury and needs assistance with any of the above issues or similar, issues please contact us or download a referral form to access advice and advocacy. Please note this is not a drop-in service.
Headway East London's Casework service runs two monthly support groups for survivors of acquired brain injury and their family members. Our meetings take place in Hackney and Romford and are facilitated by experienced Caseworkers.
Support groups are a safe and confidential space for members to access peer support by sharing their experiences and learning from each other. If you are interested in joining one of our support groups, please contact Casework via email on firstname.lastname@example.org or via telephone on 020 7749 7790.
Our Peer Support Worker works closely alongside the Casework team, delivering support and guidance to both brain injury survivors and their families. Using their own personal experience of brain injury, they can help identify some of the challenges that survivors may face whilst also offering strategies and advice to overcome these.
This post has been kindly sponsored by Bolt Burdon Kemp.
Free Legal Advice Clinic
Headway East London has a partnership with the legal firm Irwin Mitchell LLP who run a monthly free legal advice clinic for our members every first Monday morning of the month. You will be given a 30-minute slot to discuss your issues with a solicitor over the phone. They will be able to give you initial advice and guide you on what to do next.
To book a slot and to discuss your enquiry, email email@example.com or telephone 020 7749 7790.
As part of our ongoing early intervention work, in Autumn 2021 we launched Better Together at The Royal London Hospital. This outreach project sees the Casework team working with clinical ward staff to answer questions and offer reassurance about the practical and personal issues of navigating life with a brain injury. Key to the delivery and success of this work is our Peer Support Worker, who brings lived experience and personal insight to those in need and will be present on the ward to make bedside visits upon request. You can read more about the project here.
Brain injury identity card
We support our members to apply for Headway’s FREE brain injury identity card, which survivors can use if they find themselves in a difficult or emergency situation. It will help to improve brain injury identification and ensure they are provided with the support they need. It also displays a legal helpline number which can be used to request criminal legal advice and representation.